Communication and Managerial Skills
- Credits: 4
- Ending: Examination
- Range: 2P + 2C
- Semester: winter
- Year: 1
- Faculty of Business Economics with seat in Košice
Teachers
Included in study programs
Teaching results
Knowledge:
- to know the models of interpersonal communication, forms of communication
- to understand persuasion strategies
- to compare and apply various approaches in problem communication
- to know the techniques and methods of time management
Competence:
- communication competence - verbal, non-verbal and paraverbal communication in different work situation
- competence to lead formal interviews (selection interview, evaluation interview, persuasion, conflict resolution, negotiation)
- ability to use the techniques and tools of time management in selfmanagement and task organization
Skill:
- rhetorical skills
- preparation of documents
- ability to persuade
- conflict solving
- organize work tasks and delegate work tasks
Indicative content
Lectures:
1. Communication and managerial skills – introduction.
2. Introduction to communication. Interpersonal communication.
3. Forms of communication I.: verbal and paraverbal communication.
4. Forms of communication II.: Nonverbal communication.
5. Communication in organization.
6. Oral communication. Selection interview. Feedback. Assessment interview. Meetings.
7. Development of presentation skills. Speech.
8. Persuasion – strategies and techniques.
9. Written communication – formal documents, business letters, specifics of electronic communication.
10. Problem communication – conflict solving in organizations. Mediations. Assertiveness, aggressivity and passivity.
11. Time management.
12. Time management techniques and tools.
13. Negotiation.
Seminars:
1. Communication and managerial skills for career development. Introduction – requirements.
2. Mind map.
3. Active listening.
4. Verbal readiness – exercise.
5. Nonverbal communication.
6. Communication with employees – role playing.
7. Interview in managerial work. Selection interview. Feedback. Praise, criticism, constructive criticism.
8. Individual presentation – speech of manager.
9. Persuasive arguments.
10. Documents in organization (business offer of a new product, addressing new clients, complaint, answer to a complaint, positive and negative answer to a job seeker, job reference). Formulation of statements.
11. Models of conflict solving at a workplace. Passive, aggressive and assertive reaction. Stress management.
12. Time management techniques and tools.
13. Negotiation – role playing. Assessment of students.
Support literature
Elementary literature:
1. Quintanilla, K. M. – Wahl, S. T.: Business and Professional Communication: KEYS for Workplace Excellence. 4th ed., London: SAGE Publications, Inc., 2020. ISBN 978-15-0636-959-4.
2. Szarková, M.: Komunikácia v manažmente. Praha: Wolters Kluwer, 2018. ISBN 978-80-7598-184-4.
3. Špaček, L.: Byznys etiketa a komunikace. Praha: Nakladatelství Universum, 2021. ISBN 978-80-2427-366-2.
4. Mayfield, M. – Mayfield, J., Walker, R.: Fundamental Theories of Business Communication : laying a Foundation for the Field. Palgrave Macmillan, 2020. 266 pp. ISBN 978-3-030-57740-7.
5. Muthusamy, S. K.: Power of positive words: communication, cognition, and organizational transformation. In: Journal of Organizational Change Management, 2019. Vol. 32 No. 1, pp. 103-122.
Supplementary literature:
6. Mautner, G. – Rainer, F.: Handbook of Business Communication. De Gruyter, 2019. ISBN 150-151-900-X.
7. Szarková, M. – Beláňová, B. – Matkovčíková, N.: Komunikácia v malých a stredných podnikoch SR. České Budějovice: Vysoká škola evropských a regionálních studií VSERS, 2018. 99 s. ISBN 978-80-7556-036-0.
8. Ter Hoeven, C.L. – Miller, V. D. – Peper, B. – den Dulk, L.: “The Work Must Go On”: The Role of Employee and Managerial Communication in the Use of Work–Life Policies. In: Management Communication Quarterly, 2017, 31(2), 194-229.
9. Olexová, C.: Aby mala prezentácia úspech... In Personálny a mzdový poradca podnikateľa. - Žilina : Poradca podnikateľa, 2020. ISSN 1335-1508, 2020, roč. 25, č. 8, s.130-132.
10. O komunikaci. 10 nejlepších příspěvků z Harvard Business Review. Praha: Management Press, 2017. 204 s. ISBN 978-80-7261-497-4.
Syllabus
Lectures: 1. Communication and managerial skills – introduction. 2. Introduction to communication. Interpersonal communication. 3. Forms of communication I.: verbal and paraverbal communication. 4. Forms of communication II.: Nonverbal communication. 5. Communication in organization. 6. Oral communication. Selection interview. Feedback. Assessment interview. Meetings. 7. Development of presentation skills. Speech. 8. Persuasion – strategies and techniques. 9. Written communication – formal documents, business letters, specifics of electronic communication. 10. Problem communication – conflict solving in organizations. Mediations. Assertiveness, aggressivity and passivity. 11. Time management. 12. Time management techniques and tools. 13. Negotiation. Seminars: 1. Communication and managerial skills for career development. Introduction – requirements. 2. Mind map. 3. Active listening. 4. Verbal readiness – exercise. 5. Nonverbal communication. 6. Communication with employees – role playing. 7. Interview in managerial work. Selection interview. Feedback. Praise, criticism, constructive criticism. 8. Individual presentation – speech of manager. 9. Persuasive arguments. 10. Documents in organization (business offer of a new product, addressing new clients, complaint, answer to a complaint, positive and negative answer to a job seeker, job reference). Formulation of statements. 11. Models of conflict solving at a workplace. Passive, aggressive and assertive reaction. Stress management. 12. Time management techniques and tools. 13. Negotiation – role playing. Assessment of students.
Requirements to complete the course
Team semester assignments, continuous test
Combined exam
The team for processing semester assignments consists of 2 members and the selection of team members will be made randomly. The evaluation of semester assignments is performed as a team. All team members receive the same rating.
• elaboration and presentation of team semester assignments - 30 %
• activity - 10 %
• final written test and oral exam - 60 %
Student workload
• Participation at lectures: 26 hours
• Participation at seminars: 26 hours
• Preparation of assignments: 13 hours
• Preparation for final exam: 39 hours
Total: 104
Language whose command is required to complete the course
Slovak
Date of approval: 15.02.2023
Date of the latest change: 17.12.2022