Quality Management
- Credits: 5
- Ending: Examination
- Range: 2P + 2C
- Semester: winter
- Year: 2
- Faculty of Commerce
Teachers
Included in study programs
Teaching results
Knowledge
By completing the course, students gain knowledge about the importance, historical development and trends in the future direction of quality management; accordingly on quality management and assurance principles, tools or methods; on the interrelationship between quality management and international ISO standards; or the application of quality management standards on the example of specific industries - e. g. automotive industry.
Skills
Students' skills are demonstrated by their understanding of the nature and importance of the integration of quality management systems, environment and occupational safety/health; mastering basic concepts and approaches of quality management (e. g. TQM = Total Quality Management); understanding the requirements of ISO 9001, 14001, 45001 and the ability to implement the in practice; respectively the ability to identify possible economic benefits of applying quality management systems.
Competences
By completing the course, students will acquire competences related to the process of applying individual tools and techniques of quality management in practice; or using the acquired knowledge related to the importance of the human factor - employees and customers - in the process of quality management (for example, in measuring customer satisfaction, as one of the starting points for quality assurance/improvement).
Indicative content
The course deals with the issue of quality management - its essence, importance and trends in the future; quality standards; diverse quality management concepts, methods and tools; the importance of the human factor - employees and customers - in the process of quality management and assurance; and, last but not least, the interrelationships and links between quality, environmental and occupational safety management.
Support literature
1. JAROSSOVÁ, Malgorzata Agnieszka. Manažment kvality. 1. vyd. Bratislava : Vydavateľstvo
EKONÓM, 2023. 184 s. ISBN 978-80-225-5062-8.
2. KAPSDORFEROVÁ, Zuzana a Petronela ŠVIKRUHOVÁ. Manažment kvality. Vydanie druhé prepracované a doplnené. Nitra: Slovenská poľnohospodárska univerzita v Nitre, 2020. 167 s. ISBN 9788055222301.
3. BLECHARZ, Pavel. Řízení a zlepšování kvality. 1. vyd. Osnice : Ekopress, 2023. 205 s. ISBN
978-80-87865-83-5.
4. FURTERER, Sandra. The ASQ certified quality process analyst handbook. 3. Edition. Milwaukee : ASQ Quality Press, 2022. 495 s. ISBN 978-1951058388.
5. PARSONS, Shane. Quality Management for Organizational Excellence. 1st Edition. New York : Clanrye International, 2022. 193 s. ISBN 978-1-64726-089-7.
6. TRICKER, Ray. Quality Management Systems: A Practical Guide to Standards Implementation. 1st Edition. Abingdon : Routledge/Taylor & Francis Group, 2020. 239 s. ISBN 978-0-367-22353-3.
Syllabus
1. The essence and importance of quality management. Development stages of quality management. Important representatives of quality management. Trends and directions of quality management. Quality 4.0. 2. Quality from the perspective of the consumer and the manufacturer. Consumer perceptions of the quality of products and services. 3. The concept of quality management (TQM). 4. Principles of quality management. Process approach in quality management systems. Risk-based approach. 5. Quality management system according to the international standard ISO 9001:2015. 6. Environmental management system according to the international standard ISO 14001 and the Community scheme for environmental management and audit (EMAS). 7. Occupational health and safety management system according to the international standard ISO 45001. 8. Quality management systems according to industry standards (e. g. food industry, automotive industry and others). Integration of quality, environmental, occupational health and safety management systems. 9. Audit of management systems according to international ISO standards (Types of audits. Audit program management. Conducting audits. Auditor competences and evaluation). The importance of the human factor in quality management. 10. Service quality management. Measuring customer satisfaction. 11. Economic aspects of quality management. 12. Accreditation. Authorization. Notification. International and national organizations supporting accreditation. Certification of management systems, personnel and products. 13. Tools, methods and techniques for quality management and assurance.
Requirements to complete the course
- 40 % team presentation of a semester project
- 60 % written exam
Student workload
- Workload: 130 hours
- Attendance at seminars: 26 hours
- Preparation for seminars: 26 hours
- Preparation of a semester project: 13 hours
- Preparation for the exam: 65 hours
Language whose command is required to complete the course
English
Date of approval: 06.03.2024
Date of the latest change: 29.03.2025