Quality Management
- Credits: 5
- Ending: Examination
- Range: 2P + 2C
- Semester: winter
- Year: 2
- Faculty of Commerce
Teachers
Included in study programs
Teaching results
Knowledge
By completing the course, students gain knowledge about the importance, historical development and trends in the future direction of quality management; accordingly on quality management and assurance principles, tools or methods; on the interrelationship between quality management and international ISO standards; or the application of quality management standards on the example of specific industries - e.g. automotive industry.
Skills
Students' skills are demonstrated by their understanding of the nature and importance of the integration of quality management systems, environment and occupational safety/health; mastering basic concepts and approaches of quality management (e.g. TQM = Total Quality Management); understanding the requirements of ISO 9001, 14001, 45001 and the ability to implement them in practice; respectively the ability to identify possible economic benefits of applying quality management systems.
Competences
By completing the course, students will acquire competences related to the process of applying individual tools and techniques of quality management in practice; or using the acquired knowledge related to the importance of the human factor - employees and customers - in the process of quality management (for example, in measuring customer satisfaction, as one of the starting points for quality assurance/improvement).
Indicative content
The course deals with the issue of quality management - its essence, importance and trends in the future; quality standards; diverse quality management concepts, methods and tools; the importance of the human factor - employees and customers - in the process of quality management and assurance; and, last but not least, the interrelationships and links between quality, environmental and occupational safety management.
Support literature
1. FURTERER, Sandra. The ASQ certified quality process analyst handbook. 3th Edition. Milwaukee : ASQ Quality Press, 2022. 495 s. ISBN 978-1951058388.
2. LAMAN, Scott. The ASQ certified quality engineer handbook. 5th Edition. Milwaukee : ASQ Quality Press, 2022. 670 s. ISBN 978 -1-63694-028-1.
3. PARSONS, Shane. Quality Management for Organizational Excellence. 1st Edition. New York : Clanrye International, 2022. 193 s. ISBN 978-1-64726-089-7.
4. TANG, Herman. Quality planning and assurance : Principles, approaches, and methods for product and service development. 1st Edition. New York : John Wiley & Sons, 2021. 331 s. ISBN 9781119819295.
5. TRICKER, Ray. Quality Management Systems: A Practical Guide to Standards Implementation. 1st Edition. Abingdon : Routledge/Taylor & Francis Group, 2020. 239 s. ISBN 978-0-367-22353-3.
Syllabus
1. The essence and importance of quality management. Development stages of quality management. Important representatives of quality management. Trends and directions of quality management. Quality 4.0. 2. Quality Management Concept (TQM). 3. Principles of quality management. Process approach in quality management systems. Risk based approach. 4. Quality management system according to the international standard ISO 9001: 2015. 5. Environmental management system according to the international standard ISO 14001 and the Community eco-management and audit scheme (EMAS). 6. Occupational health and safety management system according to the international standard ISO 45001. 7. Integration of quality management systems, environment and occupational safety. 8. Quality management systems according to industry standards (e.g. food industry, automotive industry and others). 9. Audit of management systems according to international ISO standards (Types of audits. Management of audit program. Performance of audits. Competences and evaluation of auditors). The importance of the human factor in quality management. 10. Service quality management. Measuring customer satisfaction. 11. Economic aspects of quality management. 12. Accreditation. Authorization. Notification. International and national organizations supporting accreditation. Certification of management systems, personnel and products. 13. Tools, methods and techniques of quality management and assurance.
Requirements to complete the course
40% team presentation of a semester project
60% written exam
Student workload
Workload: 130 hours
Attendance at seminars: 26 hours
Preparation for seminars: 26 hours
Preparation of a semester project: 13 hours
Preparation for the exam: 65 hours
Language whose command is required to complete the course
English
Date of approval: 06.03.2024
Date of the latest change: 04.03.2024