Communication and Managerial Skills

Syllabus

Consultation: Communication and managerial skills for career development. Introduction – requirements. Mind map. Active listening. Verbal readiness – exercise. Nonverbal communication. Communication with employees – role playing. Interview in managerial work. Selection interview. Feedback. Praise, criticism, constructive criticism. Individual presentation – speech of manager. Persuasive arguments. Documents in organization (business offer of a new product, addressing new clients, complaint, answer to a complaint, positive and negative answer to a job seeker, job reference). Formulation of statements. Models of conflict solving at a workplace. Passive, aggressive and assertive reaction. Stress management. Time management techniques and tools. Negotiation – role playing. Self-study: Communication and managerial skills – introduction. Introduction to communication. Interpersonal communication. Forms of communication I.: verbal and paraverbal communication. Forms of communication II.: Nonverbal communication. Communication in organization. Oral communication. Selection interview. Feedback. Assessment interview. Meetings. Development of presentation skills. Speech. Persuasion – strategies and techniques. Written communication – formal documents, business letters, specifics of electronic communication. Problem communication – conflict solving in organizations. Mediations. Assertiveness, aggressivity and passivity. Leadership and style of leadershiping Time management. Time management techniques and tools. Negotiation.