Quality Management in Integrated System

  • Credits: 5
  • Ending: Examination
  • Range: 2P + 2C
  • Semester: winter
  • Year: 2
  • Faculty of Business Economics with seat in Košice

Teachers

Included in study programs

Corporate Financial Management

Teaching results

Knowledge:
• understanding basic concepts of quality management,
• requirements for an (integrated) quality management system,
• financial impact of quality,
• international standards associated with the quality management system,
• auditing the quality management systems.
Competence:
• design of quality management system,
• design of a quality cost monitoring system in the organization's information system
• design of methods for monitoring and controlling of business processes.
Skill:
• understanding the requirements and definitions of quality indicators,
• understanding process documentation,
• application of various quality tools (eg Pareto analysis, QFD, FMEA),
• Business process improvement
• Quality audits realisation

Indicative content

Lectures:
1. Quality. Kano model. Principles of quality management.
2. Historical approaches to quality management.
3. Basic views on quality (classics of quality - Deming, Juran, Ishikawa, Taguchi, etc.).
4. Total Quality management TQM
5. Introduction to Six sigma
6. Process as a basis for quality management. Process documentation.
7. Process improvement.
8. Basic quality tools.
9. New quality tools
10. EFQM
11. Benchmarking, CFA. Economics of (non-) quality.
12. Quality management systems. International quality standards. Audits.
13. Integrated quality management system.
Seminars:
1. The course, the importance of QMS from a strategic point of view.
2. Quality policy creation, identification and control of quality goals. Pairwise comparison.
3. Value chain, process map.
4. Process documentation (process card, sequence of steps, definition of process steps).
5. Application of classic and managerial quality tools I.
6. Application of classic and managerial quality tools II.
7. Control test
8. Application of new quality tools I.
9. Application of new quality tools II.
10. Monitoring of quality costs (PAF model).
11. Audit planning.
12. Lean management: 7S, 5S.
13. Control test.

Support literature

Elementary literature:
1. PAULOVÁ, I., 2018. Komplexné manažérstvo kvality. Wolters Kluwer, 160 s., ISBN 978-80-8168-834-8.
2. KONEČNÝ, V., 2017. Manažérstvo kvality. Žilina : Edis :, 185 s., ISBN 978-80-554-1406-5.
3. LUTHRA, Sunil, et al. Total Quality Management (TQM): Principles, Methods, and Applications. CRC Press, 2020.
4. SARTOR, Marco; ORZES, Guido (ed.). Quality Management: Tools, Methods and Standards. Emerald Group Publishing, 2019.
5. TRICKER, R., 2019. Quality Management Systems: A Practical Guide to Standards Implementation. Routledge, 258 p., ISBN-10 : 0367223538.
6. DALE, B.G. - BAMFORD, D. - VAN DER WIELE, T., 2016. Managing Quality : An Essential Guide and Resource Gateway. 6th Edition, John Wiley & Sons Inc., 352 p., ISBN-10 1119130921.
7. SHARMA, S., 2018. Total Quality Management - Concepts, Strategy and Implementation for Operational Excellence. Sage Publications., 484 p., ISBN: 9789351502814.

Syllabus

Lectures: 1. Quality. Kano model. Principles of quality management. 2. Historical approaches to quality management. 3. Basic views on quality (classics of quality - Deming, Juran, Ishikawa, Taguchi, etc.). 4. Total Quality management TQM 5. Introduction to Six sigma 6. Process as a basis for quality management. Process documentation. 7. Process improvement. 8. Basic quality tools. 9. New quality tools 10. EFQM 11. Benchmarking, CFA. Economics of (non-) quality. 12. Quality management systems. International quality standards. Audits. 13. Integrated quality management system. Seminars: 1. The course, the importance of QMS from a strategic point of view. 2. Quality policy creation, identification and control of quality goals. Pairwise comparison. 3. Value chain, process map. 4. Process documentation (process card, sequence of steps, definition of process steps). 5. Application of classic and managerial quality tools I. 6. Application of classic and managerial quality tools II. 7. Control test 8. Application of new quality tools I. 9. Application of new quality tools II. 10. Monitoring of quality costs (PAF model). 11. Audit planning. 12. Lean management: 7S, 5S. 13. Control test.

Requirements to complete the course

Continuous assessments:
1. Continuous assessment 20 %
2. Continuous assessment 20 %
Written final exam (open questions) 60 %

Student workload

• 26 h. participation at lectures
• 26 h. participation at seminars
• 26 h. preparation for seminars
• 30 h. preparation for semester tests
• 22 h. preparation for final exam
130 hrs.

Language whose command is required to complete the course

Slovak

Date of approval: 23.03.2022

Date of the latest change: 19.12.2022