Strategic Marketing Communication

Teachers

Included in study programs

Teaching results

The course Strategic Marketing Communication provides students with comprehensive knowledge, skills, and competencies necessary for effective planning and execution of communication campaigns.
In terms of knowledge, students will be introduced to the fundamentals of strategic marketing communication, the principles of the communication process, and integrated marketing communication (IMC), which synergistically connects communication tools and channels. They will gain insights into brand building through strategic communication, the principles of crisis communication, methods for measuring campaign performance using KPIs and ROI, as well as ethical and sustainable approaches in marketing communication.
In terms of skills, students will learn to analyze and design communication processes, plan and execute integrated campaigns, and create personalized customer communication using digital channels. They will acquire techniques for resolving crisis situations, implementing tools to evaluate campaign effectiveness, and developing sustainable communication strategies.
Students will also develop competencies required for the strategic management of communication activities in line with organizational goals. They will be able to analyze and interpret campaign results based on KPIs, design ethical and sustainable strategies, and adapt flexibly to current trends and challenges in marketing communication. They will master the ability to integrate various communication tools and enhance campaign efficiency through a strategic approach.

Indicative content

The course Strategic Marketing Communication introduces key principles and tools of strategic planning in marketing communication. Students will become familiar with the communication process, its components and models, as well as integrated marketing communication (IMC), which synergistically combines various tools to achieve effective outcomes. They will gain knowledge of branding, the connection between a brand and communication strategies, and personalized customer communication through digital channels. The course also covers crisis communication, planning responses to mitigate reputational risks, and evaluating the effectiveness of communication campaigns. Finally, the course focuses on sustainable and ethical communication that strengthens trust and brand reputation.

Support literature

WEST, Richard – TURNER, Lynn. Introducing Communication Theory: Analysis and Application. Vydavateľstvo: McGraw-Hill Education, 2020. 608 s. ISBN 978-1260575538.
COVELLO, Vincent. Communicating in Risk, Crisis, and High Stress Situations. Vydavateľstvo: Wiley-IEEE Press, 2021. 448 s. ISBN 978-1119027430.
DRÁBIK, Peter a kolektív. Marketingová komunikácia a digitálne médiá: učebnica. Recenzenti: Miroslav Karlíček, Jakub Horváth. - 2. rozšírené, modifikované vydanie. - Bratislava : Vydavateľstvo EKONÓM EU v Bratislave, 2023. - 338 s. ISBN 978-80-225-5114-4
PŘIKRYLOVÁ, Jana. Moderní marketingová komunikace. – 1. vydanie. Vydavateľstvo: Grada. 2019. 344 s. ISBN: 9788027107872
KOGAN Page. Marketing Communications. - 7. vydanie. Vydavateľstvo: Kogan Page. 2019. 672 s. ISBN: 0749498641

Syllabus

1. Introduction to Strategic Marketing Communication. Fundamental concepts of marketing communication. Game theory in marketing. Porter’s generic strategies. 2. Communication Process and Its Components. Shannon-Weaver model. Laswell’s communication model. Constraint theory. The role of feedback in strategic planning. 3. Integrated Marketing Communication (IMC). The concept of IMC. AIDA theory (Attention, Interest, Desire, Action). 4C theory (Consistency, Coherence, Continuity, Complementarity). Multichannel communication and its theoretical foundations. 4. Branding and Strategic Communication. Brand equity concepts (Aaker, Keller). Brand archetypes. Positioning theories. Value propositions and their role in brand building. 5. Customer Communication. Customer Relationship Management (CRM). Customer loyalty theory. Empathetic communication and its psychological foundations. Behavioral economics. 6. Crisis Communication. Situational Crisis Communication Theory (SCCT). Reputation management theory. Scenario planning: preparation for unexpected situations. 7. Tools for Measuring Communication Effectiveness. Balanced Scorecard theory. Marketing ROI. Brand sentiment measurement. 8. Sustainability in Marketing Communication. Triple Bottom Line approaches. Behavioral science and environmental behavior. Ethics and transparency in marketing communication.

Requirements to complete the course

100% - continuous semester evaluation

Student workload

- Workload: 260 hours
- Participation in seminars: 16 hours
- Preparation for seminars: 128 hours
- Processing of the semester projects: 84 hours
- Exam preparation: 32 hours

Language whose command is required to complete the course

Slovak, English

Date of approval: 24.03.2025

Date of the latest change: 24.03.2025