Business Protocol
- Credits: 4
- Ending: Examination
- Range: 2C
- Semester: summer
- Year: 3
- Faculty of Commerce
Teachers
Included in study programs
Teaching results
By completing the subject, students gain knowledge about the meaning of social etiquette, its rules, and social tact. They will familiarize themselves with the rules of dressing, the dress code for women and men. They will acquire knowledge of etiquette for every day, introduction and behavior, telephone etiquette, dining etiquette, the role of the guest and the host. They will gain an overview of the meaning of social events, differences in cultures and customs. They will also acquire knowledge about personal presentation at an admissions interview, a work meeting.
Graduates of the course will be able to adapt their behavior to the need for social etiquette. They will be able to identify the conditions of the situation, evaluate the appropriateness of the presentation methods. They will understand the meaning of dress code for women and men. They can attend work meetings and social events of various types in a formal manner.
By successfully completing the subject, students will acquire competencies that will enable them to appropriately adapt their behavior to the conditions required by the given situation when performing work in positions of all management levels.
Students will acquire competences in all forms of social etiquette, learn to solve social situations correctly, apply the rules of behavior at home, at work and in public. They will acquire the skills to behave and be confident in work and non-work situations. They will acquire an attitude and internal identification with the important principles of business protocol, which are a matter of course for the professionalism of a successful manager, a graduate of the EU BA Business Faculty. Through solving case studies, model situations, role playing, etc. they can apply the acquired theoretical knowledge in practice.
Indicative content
Etiquette rules. Position in society. Social tact. Habits of politeness. Human behavior. Etiquette for every day. Telephone etiquette. Dressing a person. Dress code for men and women. Working meetings. Dining behavior. Job interview. Personal presentation. Social and work meetings. Social events. Difference of cultures.
Support literature
CHLÁDECKÁ, J. – DRÁBIK, P. Biznis protokol. Bratislava: Vydavateľstvo Ekonóm, in the print
Syllabus
1. Introduction to the study of the subject, Zoon politikon. Literature and conditions for the subject's graduation. 2. Etiquette in the past and today. Differentiation of position in society. Categories of significance. Social tact, consideration, respect for people and aesthetics. Habits of politeness. 3. Rules of etiquette. Introducing, greeting, using business cards, addressing, gifts. Behavior as an image of a person. 4. Etiquette for every day. Walking, entering, cinema, theater, hotel, restaurant, dressing room, umbrella, we travel together. Mindfulness. 5. Telephone etiquette, use of mobile phones. Litera scripta manet – written lasts. 6. Clothes make a person. Attractiveness of a woman and elegance of a man, hygiene requirements. Clothing of higher and lower social levels. We adapt our behavior to our clothes. 7. Man's dress code, suit, shirt, tie, shoes, underwear, accessories, formal wear. Business dress code. 8. Dresscode women, dress, skirt, suit, jacket, trousers, blouses, shoes, underwear, accessories, formal wear. Business dress code. 9. Business meeting, company, restaurant, meeting schedule, table setting, service, table manners, napkin, eating food, drinking drinks. How to be a good companion. 10. Job interview, office etiquette, colleagues, friends, superiors and subordinates. Personal presentation and presentation preparation. 11. Usual social and work meetings, breakfast, brunch, business lunch, business meeting, signing of contracts. Role of host and guest. 12. Social events of a festive nature, invitations and clothing. Reception, banquet, banquet, opening, buffet lunch, garden party, party, ball. Toasts and speeches, social faux paux - transgressions. 13. Different cultures, different regions, different morals. End of teaching, evaluation of the subject and evaluation of students
Requirements to complete the course
20% - continuous assessment
80% - oral exam
Student workload
Total study load: 104 hours
Participation in seminars: 26 hours
Preparation for seminars: 26 hours
Exam preparation: 52 hours
Language whose command is required to complete the course
Slovak, English
Date of approval: 23.02.2023
Date of the latest change: 30.03.2023