Quality Management in International Companies

  • Credits: 3
  • Ending: Examination
  • Range: 2C
  • Semester: summer
  • Year: 1
  • Faculty of Commerce

Teachers

Included in study programs

International Trade Management

Teaching results

Knowledge
By completing the course, students gain knowledge about the significance and historical devel-opment of quality; accordingly, on quality management concepts, models and tools in interna-tional companies; the interrelationship between quality management and international ISO standards; application of selected quality management standards on the example of a specific industry, e.g. automotive industry.
Skills
By completing the course, students will acquire skills related to the process of applying quality management systems, tools and techniques of quality management in the practice of interna-tional companies. Based on the acquired knowledge, they will be able to identify problems and errors in improving quality in the companies and developing suggestions on how business lead-ers can plan and implement quality management strategies to gain and maintain a competitive advantage in current global business relationships, or by transforming customer requirements in-to product parameters (as a basis for increasing the quality of products and services offered).
Competences
By completing the course, students will gain the ability to creatively and critically, independent-ly solve problems related to product quality, the functioning of quality management systems, develop and initiate proposals to improve product quality, cooperate in a team.

Indicative content

The course deals with the issue of quality management in international companies - the nature and importance of quality itself; quality standards; diverse concepts, models and tools of quality management; and, last but not least, cultural barriers to quality management in international trade.

Support literature

1. Bruhn, M. (2023). Quality Management for Services. Berlin: Springer.
2. Jarossová, M. A. (2023). Manažment kvality. Bratislava: Vydavateľstvo EKONÓM.
3. Kapsdorferová, Z., Švikruhová, P. (2020). Manažment kvality (Vydanie druhé prepracované a doplnené). Slovenská poľnohospodárska univerzita v Nitre.
4. Kounis., L. (2018). Quality Management. SystemsSelective Presentation of Case-studies Showcasing Its Evolution. Intechopen
5. Markulik, Š., Turisová, R., & Vrabeľová, A. (2022). Manažérstvo kvality. Willcom, s.r.o.
6. Maleyeff., J. Quality Service Management. (2022). Taylor & Francis Ltd.
7. Parson., S. (2022). Quality Management for Organizational Excellence. Clanrye International.
8. Tricker, R. 2019. Quality Management Systems. A Practical Guide to Standards Implementation. United Kingdom: Taylor & Francis Ltd.
9. Sartor, M., Orzes, G. 2019. Quality Management: Tools, Methods, and Standards. United Kingdom: Emerald Publishing.
10. Šatanová, A., Mokrišová, V. (2020). Manažérstvo kvality. Vysoká škola medzinárodného podnikania ISM Slovakia v Prešove.

Syllabus

1. The essence of quality, its importance. Quality development. Quality 4.0. 2. Quality management in international companies. 3. Cultural barriers in the management of foreign subsidiaries of multinational companies. 4. Concepts of quality management - TQM, Six Sigma. Quality models (EFQM, CAF and oth-ers). 5. Economic aspects of quality management - quality costs. 6. The quality management system according to the international standard ISO 9001. Principles of quality management. Process approach. 7. The environmental management system according to the international standard ISO 14001 and the Community scheme for environmental management and audit (EMAS). 8. Quality management standards in the automotive industry and the supply chain. 9. Audit of management systems according to international ISO standards. 10. Seven old quality management tools - Frequency diagram, Histogram, Control diagram, Ishi-kawa diagram, Pareto diagram, Flow chart, Correlation chart. 11. Seven new quality management tools - Affinity diagram, Relational diagram, Tree diagram. 12. Case study using selected old and new quality management tools. 13. Quality house - a transformation of customer requirements into product parameters. QFD - Quality Function Deployment. Kano Model.

Requirements to complete the course

40% semester project
60% written exam

Language whose command is required to complete the course

Slovak / English

Date of approval: 06.03.2024

Date of the latest change: 17.10.2023