Business Etiquette
- Credits: 3
- Ending: Examination
- Range: 0P + 2C
- Semester: winter
- Year: 2
- Faculty of Business Economics with seat in Košice
Teachers
Included in study programs
Teaching results
The aim of the course is to acquire knowledge in the field of business etiquette and the ability to apply them in interpersonal interaction in working and non-working life, as well as preparing students to master business negotiations from a formal point of view.
Knowledge:
- knowledge of the basic rules of social relations,
- the ability to distinguish between different types of social events and to formally prepare for them,
- understanding the rules of etiquette in the workplace,
- understanding of the principles of conducting meetings and business negotiations.
Skills:
- ability to adhere to the principles of etiquette in different situations,
- application of knowledge in the organization of various types of work and social events,
- mastering formal preparation for business negotiations, including the development of presentation skills,
- the ability to conduct business negotiations not only with domestic but also with foreign partners.
Competences:
- professional competence acquired through the application of knowledge in solving various model situations,
- organizational competencies developed through the preparation and model management of work and social events,
- social competences developed through social interactions and role-playing.
Indicative content
Seminars:
1. Introduction to business etiquette.
2. Ethical dilemmas versus violating etiquette rules.
3. Law of social significance.
4. Introduction and addressing.
5. Visits.
6. Dress code levels.
7. Differentiation of social events.
8. Preparation and course of social events.
9. Semester test.
10. Telephoning, correspondence, netiquette.
11. Effective consultation.
12. Visual and verbal presentation.
13. Cultural differences in verbal and nonverbal communication.
Support literature
Elementary literature:
1. ŠPAČEK, L. 2018. Malá kniha etikety pro manažery. Mladá fronta, 2018. 208 s. ISBN: 8020424601, 978-80-2042-4600.
2. BOBENIČ HINTOŠOVÁ, A., DEMJANOVÁ, L. 2010. Základy spoločenského správania manažéra. Bratislava : Ekonóm, 2010. 143 s. ISBN: 978-80-225-3002-6.
3. SZABO, S., BOBENIČ HINTOŠOVÁ, A., DEMJANOVÁ, L. 2013. Etika a etiketa pre manažérov. Technická univerzita v Košiciach, Letecká fakulta, 2013. 185 s. ISBN: 978-80-553-1659-8.
4. ŠPAČEK, L. 2019. Moderní etiketa (To nejdůležitější). Mladá fronta, 2019. 368 s. ISBN 978-80-2045-4454
5. MESZÁROSOVÁ, M. 2020. Etiketa - Pravidlá slušného správania. Slovart, 2020. 32 s. ISBN 978-80-556-4702-9
Supplementary literature:
6. MITCHELL, N. R. 2017. Etiquette Rules!: A Field Guide to Modern Manners. Wellfleet Press, 2017. 224 s. ISBN: 978-1-57715-163-0.
7. SEGLIN, J. L. 2016. The Simple Art of Business Etiquette: How to Rise to the Top by Playing Nice. Tycho Press, 2016. 170 p. ISBN: 978-1-62315-688-6.
Syllabus
Seminars: 1. Introduction to business etiquette. 2. Ethical dilemmas versus violating etiquette rules. 3. Law of social significance. 4. Introduction and addressing. 5. Visits. 6. Dress code levels. 7. Differentiation of social events. 8. Preparation and course of social events. 9. Semester test. 10. Telephoning, correspondence, netiquette. 11. Effective consultation. 12. Visual and verbal presentation. 13. Cultural differences in verbal and nonverbal communication.
Requirements to complete the course
- activity on seminars – 20%
- results of semester test – 20%
- results of final written exam – 60%
Student workload
- participation in seminars – 26 h
- preparation for seminars – 13 h
- preparation for semester test – 13 h
- preparation for exam – 26 h
Language whose command is required to complete the course
Slovak
Date of approval: 14.03.2022
Date of the latest change: 17.12.2022