Creation of Operational Plans in Tourism

  • Credits: 4
  • Ending: Examination
  • Range: 2C
  • Semester: summer
  • Year: 3
  • Faculty of Commerce

Teachers

Included in study programs

Business Activities in Tourism and Services

Teaching results

The aim of the course is to acquaint students with the key concepts and tools of management of tourism facilities and to examine their operational requirements. Students will identify important areas of legislation and regulation that affect the management of tourism facilities. The course directs students to the development of operational plans, which can subsequently be used by various tourism organizations.
Knowledge
Describe the role of operational plans in the management of successful tourism establishments. Understand the operational requirements of various tourism organizations. Identify key areas of legislation and regulation that impact the tourism industry in different international contexts.
Competencies
Develop and use a range of academically relevant tools such as research and attendance skills.
Skills
Demonstrate operational planning skills of value to the tourism industry.
Competencies
Develop and use a range of academically relevant tools such as research and attendance skills.

Indicative content

• familiarization with key terms and management tools of selected tourism facilities (– hotel and catering facilities);
• current key challenges faced by selected tourism establishments, strategies
and their solutions;
• operational requirements of accommodation and catering establishments;
• identify important areas of legislation and regulation with an impact on hotel and catering establishments;
• political instability, migration, terrorism affecting tourism services;
• maintenance, health and safety of the development of selected tourism facilities;
• innovative systems in tourism facilities;
• development of operational plans that can be used in tourism facilities.

Support literature

DILEEP, M. R. (2019). Tourism, Transport and Travel Management. New York : Routledge, 2019. 492 s. ISBN: 978-1-138-55738-3.
HAYES, David – NINEMEIER, Jack – MILLER, Allisha. (2016). Hotel Operations Management. London : Pearson, 2016. 624 s. ISBN: 978-0-13433-76-23.
CHIBILI, Michael – DE BRUYN, Shane – BENHADDA, Latifa – LASHLEY, Conrad – PENNINGA, Saskia – ROWSON, Bill. (2019). Modern Hotel Operations Management. Netherlands : Taylor & Francis, 2019. 656 s. ISBN: 978-10-00-03604-6.
MDaV SR. (2021). Satelitný účet cestovného ruchu. [online]. 2021. Dostupné na: https://www.mindop.sk/ministerstvo-1/cestovny-ruch-7/statistika/satelitny-ucet-cestovneho-ruchu
MENGU, Cuneyt. (2020). OPERATIONS MANAGEMENT AND STRATEGIES IN TRAVEL INDUSTRY A MODERN CONCEPT. Istanbul: YALIN YAYINCILIK, 2020. 384 s. ISBN: 978-605-9579-78-0.
MOUTINHO, Luiz – VARGAS-SÁNCHEZ, Alfonso. (2018). Strategic Management in Tourism. Oxfordshire : CAB International, 2018. 378 s. ISBN: 978-1-78639-02-40.
NOVACKÁ, Ľudmila – GÁLL, Jozef – TOPALOĞLU, Cafer. (2022). COVID-19 Pandemic in the Hotel Industry: La Fondation pour la Formation Hôtelière project outputs. Bratislava : Vydavateľstvo EKONÓM, 2022, 145 s. ISBN 978-80-225-4875-5.

Syllabus

1. Operative management in tourism facilities I. (– hotel facilities). 2. Operative management in tourism establishments II. (– catering facilities). 3. Current challenges, strategies and their solutions. 4. Characteristics of tourism influencing the management of operations in tourism facilities. 5. Development of operational systems in tourism in the context of developing technologies. 6/7 Key features of tourism services and their implications for the creation of operational plans. 8. The role of front-line employees in tourism operations. 9. Political instability, migration, terrorism affecting operational planning in tourism. 10. Health and safety issues in managing operations in tourism establishments. 11. Role-playing activities, video clips and discussion. 12. Presentation of case studies - dialogue. 13. Presentation of case studies - dialogue.

Requirements to complete the course

• independent work; Teamwork; final thesis (– case study)
• 10% active participation in seminars;
• 30% development of a case study (according to the chosen topic);
• 60% oral exam - case study defense.

Student workload

• 26 hours of participation in seminars;
• preparation for seminars 26 hours;
• development of a case study 52 hours.

Language whose command is required to complete the course

Slovak, English

Date of approval: 09.02.2023

Date of the latest change: 20.02.2024