Consumer Position on the European Union Market

Teachers

Included in study programs

Teaching results

By completing the course, students gain a broader knowledge of the consumer himself and his position in the market. They will learn to perceive the position of the consumer in the B2B market and the B2C market. They will get to know the functioning of the EU single market and the advantages and disadvantages for the consumer himself. They will gain knowledge about the gradual enlargement of the EU to new countries, which brings with it differences in consumer behavior, culture, living conditions and needs. For the consumer, this means a number of benefits - choice, competition, comparison of options and so on. On the other hand, the consumer is confronted with possible unfair practices of producers, retailers, many legislative measures, in which it is difficult to navigate. Students will get to know these situations and learn to solve them. They will consolidate knowledge of consumer rights and obligations in the EU market and gain knowledge of the functioning of individual institutions within the EU from the consumer's point of view.
Knowledge: Students will gain knowledge of important aspects of the EU market. They will learn to understand the interconnectedness of individual institutions, legislative measures and EU programs directly to the consumer.
Competence: Graduates of the course will be able to use individual information related to the position of consumers in the EU single market. They will acquire competencies and learn to deal with crisis situations in which the consumer may find himself during his presence on the market.
Skills: Upon successful completion of this course, students will acquire skills and experience that will allow them to orient themselves very effectively in the EU market, make the right decisions in various shopping and business situations and apply their knowledge in everyday life.

Indicative content

Introduction to the issue of the consumer's position on the market: the concept of the consumer and its wider spectrum, the position of the consumer on the B2C market and the B2B market, definition of terms, use of individual markets. EU single market: origin, development, principles of functioning in the single market, institutional and legislative security of the EU market, Recovery Plan for Europe, European Ecological Convention, Digital Decade of Europe. The consumer in the purchasing process on the EU market: advantages and disadvantages of the consumer, the European Consumer Agenda, the position of the consumer vis-à-vis third countries. The euro and the consumer: what the eurozone is, the benefits of the euro, the fight against counterfeiting. Consumer safety: CE mark, EU security information systems and their practical use for consumers, market surveillance, cross-border online shopping within the EU market. The European Consumer Centers (ECC) system: the essence of ECC, the use of ECC for the consumer. Consumer of the 21st century: changes in consumer behavior, sensitivity to the environment - eco products, digital consumer literacy.

Support literature

1. Kotler, P., Keller, K.L. 2016. Marketing management. Global Edition. New York: Pearson Education Limited.
2. DZUROVÁ, Mária - FRIDRICH, Branislav - KORČOKOVÁ, Marína - ORGONÁŠ, Jozef. Consumer policy II: Publisher EKONÓM, 2015
3. Luxemburg: Publications Office of the European Union, 2014. How the EU works, online: http://europa.eu/pol/index_sk.htm http://europa.eu/!fH34mj
4. Luxemburg: Publications Office of the European Union, 2014. How the EU works, 2020. European Commission (2020) https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:52020DC0696
5. Geraint Howells, Christian Twigg-Flesner and Thomas Wilhelmsson. Rethinking EU Consumer Law, Publisher Routlegde Taylor &Francis Group ISBN: 978-1-138-05874-3

Syllabus

1. Consumer - the concept of consumer, B2C market, B2B market euro consumer, eco consumer, vulnerable consumer. 2. EU single market - the essence of the EU market, institutional and legislative provision of the EU, European programs. 3. Consumer part of the EU market - rights and obligations of the consumer in the EU market, the consumer and third countries. 4. Important EU institutions from the consumer's point of view - definition of the most important EU institutions for the consumer. 5. CE trademark - the issue of consumer safety, security systems and their practical use. 6. The euro and the consumer - the essence of the euro area - advantages and disadvantages from the point of view of the B2C market and the B2B market. 7. Cross-border shopping in the EU - advantages and disadvantages of the EU market, warranty periods, solving the problem of counterfeits. 8. Pitfalls of the EU market - solving the most common consumer problems on the EU market. 9. ESC system - their importance, essence, competencies, assistance to consumers themselves. 10. Consumer 21st century - changes in consumer behavior. 11. Digital citizenship - European rights and principles. 12. Recovery plan - the biggest stimulus package in the history of Europe - help after the COVID pandemic 19. 13. Eco consumer. Green Europe, issues of emissions, environment, European ecological convention. Eco - consumer behavior.

Requirements to complete the course

20% continuous semester assessment
20% semester work
60% written exam

Student workload

Workload: 104 hours
Attendance at seminars: 26 hours
Preparation for seminars: 13 hours
Elaboration of a semester project: 13 hours
Preparation for written verification of knowledge: 26 hours
Preparation for the exam: 52 hours

Language whose command is required to complete the course

Slovak, English

Date of approval: 26.01.2024

Date of the latest change: 13.01.2022