Skills for success - from university to practice (in English)
- Credits: 4
- Ending: Examination
- Range: 2C
- Semester: summer
- Year: 3
- Faculty of Business Management
Teachers
Included in study programs
Teaching results
Course at developing the skills needed to enter the labour market within shared enterprise service centres, this course aims to provide students with a set of effective communication tools. Companies associated with the Business Service Center Forum (BSCF), under the umbrella of the U.S. Chamber of Commerce, employ nearly 36,000 full-time employees nationwide and have identified soft communication skills as one of the most important yet least developed competencies of recent graduates entering the job market. The course aims to contribute to increasing the cross-cutting soft skills needed for practice not only in shared service centres but widely applicable in the labour market. Upon completion of the course, students will be able to communicate more assertively, resolve conflicts arising in the workplace, receive and provide feedback effectively, work in remote teams, etc.
Indicative content
BLOCK 1-2: Critical thinking and decision making
BLOCK 3-4: Conflict Resolution
BLOCK 5-6: Time Management
BLOCK 7-8: Managing remote teams
BLOCK 9-10: Verbal and Nonverbal Communication
BLOCK 11-12: Feedback
BLOCK 13: Design Thinking
Support literature
Basic literature:
1. Stephen R. Covey: The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change
2. Cheryl Hamilton: Communication for Results – A Guide for Business and the Professions
3. Roger Fisher, William L. Ury, Bruce Patton: Getting to Yes - Negotiating Agreement Without Giving
4. Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler; McGraw-Hill: Crucial Confrontations - Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
5. Cheryl Hamilton: Communication for Results – A Guide for Business and the Professions
Supplementary literature:
1. Garr Reynolds, Presentation Zen: Simple Ideas on Presentation Design and Delivery
2. Jerry Weissman, Presenting to Win: The Art of Telling Your Story
3. Dianna Booher: Confrontational Communication: Delivering Negative Feedback, Bad News, and Other Straight Talk
4. Douglas Stone, Sheila Heen: Thanks for the Feedback – The Science and Art of Receiving Feedback Well.
Literature resources will be supplemented by corporate training materials used in the internal training activities of individual companies associated with the Business Service Center Forum (BSCF) of the U.S. Chamber of Commerce.
Requirements to complete the course
(a) attendance and active participation - 30 %
(b) partial assignments handed in for each of the topics - 10 %
(c) final group presentation of a selected topic from the course syllabus on the ability to apply skills to specific life situations + feedback to your team members - 60%
Student workload
104 h (attendance at seminars 26 h, preparation for seminars and preparation for mid-term assessment 26 h, preparation for examination 52 h)
Language whose command is required to complete the course
english
Date of approval: 09.02.2023
Date of the latest change: 23.05.2022