Quality Management in Integrated System

  • Credits: 5
  • Ending: Examination
  • Range: 20sP
  • Semester: winter
  • Year: 3
  • Faculty of Business Economics with seat in Košice

Teachers

Included in study programs

Corporate Financial Management

Teaching results

Teaching results:
The aim of the course is to give students a practical guide to problem solving and related process improvement with an integrated approach (quality, environment, security and information) covering all activities of the organization (starting with the culture of the organization and ending with the operational level of procedures).
Knowledge:
• understanding basic concepts of quality management,
• requirements for an (integrated) quality management system,
• financial impact of quality,
• international standards associated with the quality management system,
• auditing the quality management systems.
Skill:
• understanding the requirements and definitions of quality indicators,
• understanding process documentation,
• application of various quality tools (eg Pareto analysis, QFD, FMEA)
• Business process improvement
• Quality audits realisation
Competence:
• design of quality management system,
• design of a quality cost monitoring system in the organization's information system
• design of methods for monitoring and controlling of business processes.

Indicative content

Consultations:
Quality. Kano model. Principles of quality management.
Historical approaches to quality management.
Basic views on quality (classics of quality - Deming, Juran, Ishikawa, Taguchi, etc.).
Total Quality management TQM
Introduction to Six sigma
Process as a basis for quality management. Process documentation.
Process improvement.
Basic quality tools.
New quality tools
EFQM
Benchmarking, CFA. Economics of (non-) quality.
Quality management systems. International quality standards. Audits.
Integrated quality management system.
Self-study:
The course, the importance of QMS from a strategic point of view.
Quality policy creation, identification and control of quality goals. Pairwise comparison.
Value chain, process map.
Process documentation (process card, sequence of steps, definition of process steps).
Application of classic and managerial quality tools I.
Application of classic and managerial quality tools II.
Application of new quality tools I.
Application of new quality tools II.
Monitoring of quality costs (PAF model).
Audit planning.
Lean management: 7S, 5S.

Support literature

Elementary literature:
1. PAULOVÁ, I., 2018. Komplexné manažérstvo kvality. Wolters Kluwer, 160 s., ISBN 978-80-8168-834-8.
2. KONEČNÝ, V., 2017. Manažérstvo kvality. Žilina : Edis :, 185 s., ISBN 978-80-554-1406-5.
3. LUTHRA, Sunil, et al. Total Quality Management (TQM): Principles, Methods, and Applications. CRC Press, 2020.
4. SARTOR, Marco; ORZES, Guido (ed.). Quality Management: Tools, Methods and Standards. Emerald Group Publishing, 2019.
5. TRICKER, R., 2019. Quality Management Systems: A Practical Guide to Standards Implementation. Routledge, 258 p., ISBN-10 : 0367223538.
6. DALE, B.G. - BAMFORD, D. - VAN DER WIELE, T., 2016. Managing Quality : An Essential Guide and Resource Gateway. 6th Edition, John Wiley & Sons Inc., 352 p., ISBN-10 1119130921.
7. SHARMA, S., 2018. Total Quality Management - Concepts, Strategy and Implementation for Operational Excellence. Sage Publications., 484 p., ISBN: 9789351502814.

Syllabus

Consultations: Quality. Kano model. Principles of quality management. Historical approaches to quality management. Basic views on quality (classics of quality - Deming, Juran, Ishikawa, Taguchi, etc.). Total Quality management TQM Introduction to Six sigma Process as a basis for quality management. Process documentation. Process improvement. Basic quality tools. New quality tools EFQM Benchmarking, CFA. Economics of (non-) quality. Quality management systems. International quality standards. Audits. Integrated quality management system. Self-study: The course, the importance of QMS from a strategic point of view. Quality policy creation, identification and control of quality goals. Pairwise comparison. Value chain, process map. Process documentation (process card, sequence of steps, definition of process steps). Application of classic and managerial quality tools I. Application of classic and managerial quality tools II. Application of new quality tools I. Application of new quality tools II. Monitoring of quality costs (PAF model). Audit planning. Lean management: 7S, 5S.

Requirements to complete the course

Control tests, final written exam
Control tests:
1. Control test 20%
2. Control test 20 %
Written final exam (open questions) 60 %

Student workload

20 h. consultations
• 24 h. self-study
• 43 h. preparation for control tests
• 43 h. preparation for final exam

Language whose command is required to complete the course

Slovak

Date of approval: 17.02.2023

Date of the latest change: 16.05.2023