Business Etiquette
- Credits: 3
- Ending: Examination
- Range: 10sP
- Semester: winter
- Year: 2
- Faculty of Business Economics with seat in Košice
Teachers
Included in study programs
Teaching results
The aim of the course is to acquire knowledge in the field of business etiquette and the ability to apply them in interpersonal interaction in work and out of work life, as well as to prepare students to handle business negotiations from a formal point of view.
Knowledge:
- knowledge of the basic rules of social relations,
- the ability to distinguish among different types of social events and to formally prepare for them,
- understanding the rules of etiquette in the workplace,
- understanding of the principles of conducting meetings and business negotiations.
Competences:
- professional competence acquired through the application of knowledge in solving various model situations,
- organizational competencies developed through the preparation and modelled management of professional and social events,
- social competences developed through social interactions and role-playing.
Skills:
- ability to follow the principles of etiquette in different situations,
- application of knowledge by the organization of various types of professional and social events,
- handling formal preparation for business negotiations, including the development of presentation skills,
- ability to conduct business negotiations not only with domestic but also foreign partners.
Indicative content
Consultation
Introduction to business etiquette. Ethical dilemmas versus breaking etiquette rules. Law of social significance. Introducing and addressing. Visits. Dress code levels. Distinguishing among social events. Preparation and course of social events. Semester test. Telephoning, correspondence, netiquette. Effective meeting. Visual and verbal presentation. Cultural differences in verbal and nonverbal communication.
Self-study: Study of topics that are the content of consultations
Introduction to business etiquette. Ethical dilemmas versus breaking etiquette rules. Law of social significance. Introducing and addressing. Visits. Dress code levels. Distinguishing among social events. Preparation and course of social events. Telephoning, correspondence, netiquette. Effective meeting. Visual and verbal presentation. Cultural differences in verbal and nonverbal communication.
Support literature
Elementary literature:
ŠPAČEK, L. 2019. Moderní etiketa (To nejdůležitější). Mladá fronta, 2019. 368 s. ISBN 978-80-2045-4454
MESZÁROSOVÁ, M. 2020. Etiketa - Pravidlá slušného správania. Slovart, 2020. 32 s. ISBN 978-80-556-4702-9
ŠPAČEK, L. 2018. Malá kniha etikety pro manažery. Mladá fronta, 2018. 208 s. ISBN: 8020424601, 978-80-2042-4600.
BOBENIČ HINTOŠOVÁ, A., DEMJANOVÁ, L. 2010. Základy spoločenského správania manažéra. Bratislava : Ekonóm, 2010. 143 s. ISBN: 978-80-225-3002-6.
SZABO, S., BOBENIČ HINTOŠOVÁ, A., DEMJANOVÁ, L. 2013. Etika a etiketa pre manažérov. Technická univerzita v Košiciach, Letecká fakulta, 2013. 185 s. ISBN: 978-80-553-1659-8.
Supplenetary literature
MITCHELL, N. R. 2017. Etiquette Rules!: A Field Guide to Modern Manners. Wellfleet Press, 2017. 224 s. ISBN: 978-1-57715-163-0.
SEGLIN, J. L. 2016. The Simple Art of Business Etiquette: How to Rise to the Top by Playing Nice. Tycho Press, 2016. 170 p. ISBN: 978-1-62315-688-6.
Syllabus
Consultation Introduction to business etiquette. Ethical dilemmas versus breaking etiquette rules. Law of social significance. Introducing and addressing. Visits. Dress code levels. Distinguishing among social events. Preparation and course of social events. Semester test. Telephoning, correspondence, netiquette. Effective meeting. Visual and verbal presentation. Cultural differences in verbal and nonverbal communication. Self-study: Study of topics that are the content of consultations Introduction to business etiquette. Ethical dilemmas versus breaking etiquette rules. Law of social significance. Introducing and addressing. Visits. Dress code levels. Distinguishing among social events. Preparation and course of social events. Telephoning, correspondence, netiquette. Effective meeting. Visual and verbal presentation. Cultural differences in verbal and nonverbal communication.
Requirements to complete the course
- activity on consultations – 20%
- results of semester test – 20%
- results of final written exam – 60%
Student workload
- participation in consultations – 10 h
- self-study - 16 h
- preparation for semester test – 26 h
- preparation for exam – 26 h
Language whose command is required to complete the course
Slovak
Date of approval: 14.03.2022
Date of the latest change: 15.05.2023