Hotel Management

  • Credits: 4
  • Ending: Examination
  • Range: 4C
  • Semester: winter
  • Year: 1
  • Faculty of Commerce

Teachers

Included in study programs

Tourism Management

Teaching results

Knowledge
By completing the course, the student will gain knowledge about the specifics of hotel management in simulated market conditions.
Competencies
Upon successful completion of the course, the student will acquire competencies that will enable him to apply as a manager in hotel-type companies. The graduate will be able to manage, plan and control the operation of the accommodation facility, coordinate all activities and be responsible for the proper and efficient operation.

Skills
Upon successful completion of the course, the student will acquire the managerial skills necessary for the performance of managerial activities in the conditions of teamwork. Promoting analytical thinking, a critical approach to error detection, and a constructive innovative approach in the development strategy of a simulated hotel.

Indicative content

The course provides a summary of knowledge and skills needed for hotel management in terms of simulation of a particular hotel in a market environment with emphasis on hotel economics, marketing and human resources.

Support literature

MALACHOVSKÝ, Andrej a MAKOVNÍK, Tomáš. (2023). Hotelierstvo. Banská Bystrica: Belianum, 190 s. ISBN 978-80-557-2034-0.
ALATSAS, Peter. (2022). Symbiosis in Hospitality Management: The Five Keys. Chicago: Austin Macauley Publishers. 200 s. ISBN 978-99-488-3460-1.
BUSULWA, Richard, EVANS, Nina, OH, Aaron a KANG, Moon. (2021).Hospitality Management and Digital Transformation: Balancing Efficiency, Agility and Guest Experience in the Era of Disruption. Spojené kráľovstvo: Taylor & Francis. 262 s. ISBN 978-0-367-34352-1.
GÁLL, Jozef. (2023) Artificial intelligence in the hotel industry in Slovakia, Hotel and Tourism Management, 11(2), 117–128. DOI: https://doi.org/10.5937/menhottur2302117G.
NOVACKÁ, Ľudmila, GÁLL Jozef a TOPALOĞLU, Cafer. (2022). COVID-19 Pandemic in the Hotel Industry: La Fondation pour la Formation Hôtelière project outputs. Bratislava: Vydavateľstvo EKONÓM. 66 s. ISBN 978-80-225-4875-5.
SZENDE, Peter, DALTON, Alec N. a YOO, Michelle (Myongjee). (2021). Operations Management in the Hospitality Industry. Spojené kráľovstvo: Emerald Publishing Limited. 280 s. ISBN 978-18-386-7542-4.
REYNOLDS, Dennis R., RAHMAN, Imran a BARROWS, Clayton W. (2021). Introduction to Hospitality Management. Spojené kráľovstvo: Wiley. 432 s. ISBN 987-1-119-36755-0.

Syllabus

1. Retrospective view of the introduction of individual categories of accommodation facilities on the market and their management on the international and Slovak market. 2. Case study in the conditions of a specific hotel in the form of an online simulation - continuously throughout the semester - every week 2 hours. 3. Hotel KPIs - ADR, RevPAR, GOPPAR, OCC, EBITDA. International comparison. 4. Organization and management of the hotel according to the criteria of accommodation capacity and services provided. 5. Product in the hotel, basic and additional services, product management, quality management 6. Human resources. Personnel security of the system and subsystems in the hotel 7. Accommodation facility construction management, costs, depreciation 8. Hotel economics 1. Part - costs of operating services in the hotel, specifics of costs of individual services 9. Hotel economics Part 2 - revenues in the hotel, salaries and so-called unpaid services, creation of economic result. Economic aspects of individual services. 10. Price in hotel, Revenue management. 11. Hotel product distribution, direct and indirect distribution, online sales. 12. Detection of errors in the economics of the hotel, marketing management and human resources management of the simulated hotel with emphasis on the problematic GAPs that occurred during the solved period of the simulation 13. Critical evaluation of hotel economics, marketing management and human resources management of a simulated hotel

Requirements to complete the course

30% result in the online simulator CESIM
10% final report and its defense
60% written exam

Student workload

Workload: 104 hours
Attendance at seminars: 52 hours
Work with the simulator outside the seminars: 13 hours
Final report processing: 13 hours
Preparation for the exam: 26 hours

Language whose command is required to complete the course

Slovak, English

Date of approval: 06.03.2024

Date of the latest change: 27.02.2024