Intercultural Communication (in English)

  • Credits: 4
  • Ending: Examination
  • Range: 4C
  • Semester: summer
  • Year: 1
  • Faculty of Commerce

Teachers

Included in study programs

Tourism Management

Teaching results

Students will possess following abilities:
- Ability to address the multidimensional nature of cultural intelligence;
- Knowledge of verbal and non-verbal communication;
- Ability to follow trends in intercultural communication as a prerequisite for further development of qualification.
Students will obtain following skills:
- Holistic approach to the ethical, societal and economic context of cultural intelligence;
- Effective participation in teamwork addressing practical issues of intercultural communication and appropriate presentation of teamwork outcomes;
- Capability to present own positions in managerial positions as well as in individual pursuit of business activities in the international environment;
Students will gain following competences:
- Application of intercultural competence in practice;
- Aptitude to adapt to the dynamic international environment;
- Aptitude to pursue lifelong learning in terms of intercultural competence as a prerequisite for further development of qualification.

Indicative content

Introduction to intercultural communication
Verbal and non-verbal communication
Survey/Self-assessment

Support literature

Online sources and case studies
Books
PETERSON, B. Cultural Intelligence: A Guide to Working with People from Other Cultures. Across Cultures. 1st ed. 2004 – 240 p. ISBN 2901931930009, 2nd ed. 2018 – 267 p. ISBN 978-1717848406.
CHANEY, L. H., MARTIN, J. S. 2012. Intercultural Business Communication. Pearson. 320 p. ISBN 978-9332536807.

AXTELL, R. 2007. Essential Do's and Taboos: The Complete Guide to International Business and Leisure Travel. Wiley. 308 p. ISBN 978-0-470-14838-9.

Syllabus

A. Introduction to Intercultural Communication 1. Introduction, Making Initial Contacts Across Cultures & Impressions 2. Cultural Intelligence I. 3. Stereotypes Across Cultures B. Verbal and Non-verbal Communication 4. Introduction into Verbal Communication and Non-Verbal Communication 5. Non-Verbal Communication: Values & Cultural Shock 6. Cultural Intelligence II. - The International Businessperson Across Cultures 7. Hospitality Across Cultures 8. Verbal Communication: International Misunderstandings 9. Verbal Communication: Use of Interpreters 10. Verbal Communication: Language in Business & Business Language C. Survey/Self-assessment 11. Media in Business Across Cultures, IT in Business Across Cultures 12. Contracts Across Cultures, Laws Affecting International Business 13. Cultural Intelligence III.

Requirements to complete the course

• 40% - participation in seminars and assignments
• 60% - final exam

Student workload

Total: study load 4 credits x 26 h =104 hours
Separate study load for individual educational activities:
Attendance at seminars: 52 hours
Preparation for seminars, multicultural and multilingual team coordination, assignments: 39 hours
Preparation for the final exam: 13 hours

Language whose command is required to complete the course

English

Date of approval: 06.03.2024

Date of the latest change: 22.05.2022