Process Management

Syllabus

Thematic definition of exercises: 1. Introduction: the essence and characteristics of process management. In the introductory session, students will be introduced to the course content, topics for term papers and assignments, as well as the criteria for continuous assessment of their work during the semester. 2. The evolution of process management: the first wave referred to as scientific management, the second wave referred to as reengineering, the third wave of business process management. Familiarity with new trends in process management. 3. Content and essence of process management. The difference between functional and process management: The content of process management is the identification, measurement and improvement of processes. Each item of process management content contains 4 basic managerial functions. It is planning, organizing, leading and controlling. 4. Business Process Identification: A process is a system of activities that uses resources to transform inputs into outputs. The result of a process is a product - hardware, software, service or processed materials. A process can be characterized as one-time, recurring or periodic. 5. Business processes can be divided in several ways (according to Hammer, Porter, ISO standards, etc.). 6. The result of the analysis of business processes. A process map can be called a view of a company's processes from the abstract to the detailed level. With the help of a process map we can observe processes from different perspectives. The aim of a process map is to increase the clarity of processes and to better navigate through them. 7. Process analysis. It is part of the manager's daily activities. Through process analysis, we identify, analyze and define the processes that are necessary for the achievement of the company's objectives and planned outputs. 8. Process simulation: simulation is experimenting with a computer model of a real process in order to optimize it. Simulation is a support tool that helps the designer to test the effects of his decisions on a simulation model in a test environment without having to intervene in the real process. For process simulation, software tools that allow modelling and simulation of processes such as Bizagi, ARIS and others are used in practice. 9. Process performance management: measurement and evaluation of process performance includes activities that are intended to provide objective and accurate information about the progress of individual processes so that these processes can be continuously managed by their owners in order to meet all the requirements that are placed on the processes. 10. Process implementation: explanation of the steps involved in process implementation. 11. Information system. Clarification of the models implemented through ARIS: The programs of the ARIS group allow the use of different types of models, from which anyone can choose the one that best suits the requirements of a particular person, adapted to the purpose of the model used in the company. 12. Interim assessment - written test. 13. Summary: Development and content of process management. Content of process management - classification and analysis of processes. Tools and methods of process analysis. Process optimization. Process performance and efficiency. Implementation of process management. Process monitoring, measurement and improvement.