IT Governance

Syllabus

Thematic definition of lectures: 1. Definition of the terms informatics, applied informatics, business informatics. Content of IT governance and management - definition, purpose, differences. The executive's view of the importance and position of IT in the enterprise. Key roles, responsibilities and decision rights in IT governance and management 2. IT governance basics - the need for IT governance policies and processes. Key resources and functions that need to be managed. Critical pillars of IT governance - organisation/people, processes and technology. 3. Strategic alignment of IT with business activities - alignment principles, integration of business and IT plan, IT alignment triangle with business and IT portfolio management. 4. The process of building an IT governance concept. A general model for improving governance processes. Key decisions. Decision models. Weill - Ross matrix - decision patterns, decision areas and degree of centralization. 5. Integrated IT governance framework and the benefits of using it. Reference models, frameworks and standards in IT governance. COBIT, ITIL, ISO 38500. 6. Integrated IT governance framework - COBIT. IT Governance processes - evaluation, management and monitoring. IT Governance processes - alignment, planning and organising; building, sourcing and implementing; delivery, service and support; monitoring, evaluation and assessment. 7. The concept of IT governance according to ISO 38500 Corporate governance of information technology - the subject of the standard, its application and objectives. Framework of the IT Governance model. Procedures and principles for creating an IT Governance model. 8. IT Service Management (ITSM). The IT governance concept according to ITIL. Service strategy. Service design. Service implementation. Service operation. Continuous improvement of the service. ITIL v4 in the era of digital transformation - emphasis 9. ISO/IEC 20000 - Information technology - Service management (defining processes, applying recommendations, defining the scope of a service management system, reference model, guidance on implementing an IT service management system). Possibilities of using other standards and methodologies - PRINCE, TOGAF. 10. Inhibitors and critical factors affecting IT governance - technical, social and managerial. Gaps in IT Governance. IT Governance Performance. 11. Maturity models used to assess the level of IT Governance - Luftman Maturity Model, CMMI model and others . Prerequisites for creating a successful IT Governance concept. 12. IT performance management, control and risk management. Key performance indicators, balanced scorecard. Key areas of IT control. Assessment, management and mitigation of IT governance risks. 13. Future IT Governance - Blueprint concepts.. Impact of digitalization on IT processes. Opportunities for digital innovation and digital transformation. Thematic definition of exercises: 1. The importance of IT governance and strategic planning. The main responsibilities associated with IT governance. Management support and commitment to IT. The strategic importance of IT to the business. Determining the appropriate IT strategy. 2. The current state of IT governance. Assessment of the current state of governance using specific organisations as examples. Information systems and information technology as a key element in different organizations. 3. Alignment of IT strategy with corporate strategy - minimizing associated risks, value generation, accountability. Ensuring the achievement of desired outcomes - having a set of adequate resources and system measurement. 4. IT governance as an important part of any organisation's governance framework. IT governance model - processes, tasks and technologies implemented at strategic, tactical and operational levels. 5. Key IT decisions - what to decide and who decides. Identifying the key decisions that and to be made and who should make them. Identifying the decisions in each case study and comparing them, identifying differences and specificities in IT governance in the compared companies. 6. IT decisions by applying the Weill - Ross matrix. Degree of centralization and decentralization, decision areas and decision patterns used in the companies. Application to examples of specific enterprises. 7. IT governance processes with a focus on the level of strategic decisions by applying the COBIT standard with an emphasis on the evaluation, management and monitoring of IT processes and activities at the strategic level. 8. Applying the COBIT standard with a focus on IT Governance processes - alignment, planning and organizing; building, sourcing and executing; delivery, service and support; monitoring, evaluation and assessment. 9. Compare and identify the differences in IT Governance between COBIT and ISO standard 38500 by level and area. 10. Designing IT management processes for a selected area of the ITIL standard, analysing it thoroughly, understanding it and selecting the most appropriate recommendations. 11. Application of the selected part of the ITIL standard to a specific IT management service using a specific company and its processes as an example. 12. Evaluating the maturity level in IT Governance by applying a concrete maturity model to examples of specific companies. 13. Presentation of IT Governance process design projects in a specific company, focusing on the following parts - key roles, responsibilities and decision rights; design of the core areas of IT Governance, assessment of the level based on the selected maturity model.